{"id":12,"date":"2025-06-21T07:14:10","date_gmt":"2025-06-21T07:14:10","guid":{"rendered":"https:\/\/modopew.com\/uk\/?page_id=12"},"modified":"2025-08-30T09:01:05","modified_gmt":"2025-08-30T09:01:05","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/modopew.com\/uk\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p data-start=\"267\" data-end=\"301\"><strong data-start=\"267\" data-end=\"301\">Last updated: January 08, 2025<\/strong><\/p>\n<p data-start=\"303\" data-end=\"559\">At <strong data-start=\"306\" data-end=\"317\">Modopew<\/strong>, we pride ourselves on the quality of every wall-mounted shelf and decorative item we offer. Your satisfaction is our top priority. If the product you receive does not meet your expectations, we have a clear and fair policy to support you.<\/p>\n<p data-start=\"561\" data-end=\"671\">Please read the policy below carefully to understand the return and refund process specific to our products.<\/p>\n<hr data-start=\"673\" data-end=\"676\" \/>\n<h2 data-start=\"678\" data-end=\"698\">Policy Overview<\/h2>\n<table data-start=\"700\" data-end=\"1246\">\n<thead data-start=\"700\" data-end=\"723\">\n<tr data-start=\"700\" data-end=\"723\">\n<th data-start=\"700\" data-end=\"711\" data-col-size=\"sm\">Category<\/th>\n<th data-start=\"711\" data-end=\"723\" data-col-size=\"lg\">Detail<\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"748\" data-end=\"1246\">\n<tr data-start=\"748\" data-end=\"819\">\n<td data-start=\"748\" data-end=\"768\" data-col-size=\"sm\"><strong data-start=\"750\" data-end=\"767\">Return Period<\/strong><\/td>\n<td data-start=\"768\" data-end=\"819\" data-col-size=\"lg\">90 days from the date you receive the product<\/td>\n<\/tr>\n<tr data-start=\"820\" data-end=\"986\">\n<td data-start=\"820\" data-end=\"857\" data-col-size=\"sm\"><strong data-start=\"822\" data-end=\"856\">Returns due to Modopew\u2019s fault<\/strong><\/td>\n<td data-start=\"857\" data-end=\"986\" data-col-size=\"lg\">Free ($0). Applicable when the product is damaged, defective, or incorrectly delivered. We provide a prepaid shipping label<\/td>\n<\/tr>\n<tr data-start=\"987\" data-end=\"1066\">\n<td data-start=\"987\" data-end=\"1021\" data-col-size=\"sm\"><strong data-start=\"989\" data-end=\"1020\">Returns on Customer Request<\/strong><\/td>\n<td data-start=\"1021\" data-end=\"1066\" data-col-size=\"lg\">Customers pay for return shipping costs<\/td>\n<\/tr>\n<tr data-start=\"1067\" data-end=\"1161\">\n<td data-start=\"1067\" data-end=\"1091\" data-col-size=\"sm\"><strong data-start=\"1069\" data-end=\"1090\">Refund Processing<\/strong><\/td>\n<td data-start=\"1091\" data-end=\"1161\" data-col-size=\"lg\">Processed within 5 business days to your original payment method<\/td>\n<\/tr>\n<tr data-start=\"1162\" data-end=\"1197\">\n<td data-start=\"1162\" data-end=\"1182\" data-col-size=\"sm\"><strong data-start=\"1164\" data-end=\"1181\">Re-Import Fee<\/strong><\/td>\n<td data-start=\"1182\" data-end=\"1197\" data-col-size=\"lg\">None ($0)<\/td>\n<\/tr>\n<tr data-start=\"1198\" data-end=\"1246\">\n<td data-start=\"1198\" data-end=\"1222\" data-col-size=\"sm\"><strong data-start=\"1200\" data-end=\"1221\">Applicable Market<\/strong><\/td>\n<td data-start=\"1222\" data-end=\"1246\" data-col-size=\"lg\">United States only<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr data-start=\"1248\" data-end=\"1251\" \/>\n<h2 data-start=\"1253\" data-end=\"1305\">1. General Conditions for Acceptance of Returns<\/h2>\n<p data-start=\"1307\" data-end=\"1356\">To be eligible for a return, your product must:<\/p>\n<ul data-start=\"1358\" data-end=\"1714\">\n<li data-start=\"1358\" data-end=\"1400\">\n<p data-start=\"1360\" data-end=\"1400\">Be within the <strong data-start=\"1374\" data-end=\"1398\">90-day return period<\/strong><\/p>\n<\/li>\n<li data-start=\"1401\" data-end=\"1484\">\n<p data-start=\"1403\" data-end=\"1484\">Be in <strong data-start=\"1409\" data-end=\"1431\">original condition<\/strong> with no signs of use, scratches, cracks, or damage<\/p>\n<\/li>\n<li data-start=\"1485\" data-end=\"1582\">\n<p data-start=\"1487\" data-end=\"1582\">Include <strong data-start=\"1495\" data-end=\"1524\">all parts and accessories<\/strong> (shelves, brackets, screws, mounting hardware, manuals)<\/p>\n<\/li>\n<li data-start=\"1583\" data-end=\"1665\">\n<p data-start=\"1585\" data-end=\"1665\">Be securely repacked, preferably in the original box with protective packaging<\/p>\n<\/li>\n<li data-start=\"1666\" data-end=\"1714\">\n<p data-start=\"1668\" data-end=\"1714\">Include a valid invoice or proof of purchase<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1716\" data-end=\"1719\" \/>\n<h2 data-start=\"1721\" data-end=\"1759\">2. Return Procedure for Each Case<\/h2>\n<h3 data-start=\"1761\" data-end=\"1840\">A. Returns Due to Modopew\u2019s Fault (Damaged, Defective, or Wrong Delivery)<\/h3>\n<p data-start=\"1842\" data-end=\"1911\">We consider it our responsibility if you receive a product that is:<\/p>\n<ul data-start=\"1912\" data-end=\"2327\">\n<li data-start=\"1912\" data-end=\"1971\">\n<p data-start=\"1914\" data-end=\"1971\"><strong data-start=\"1914\" data-end=\"1936\">Damaged in transit<\/strong> (cracks, dents, or broken parts)<\/p>\n<\/li>\n<li data-start=\"1972\" data-end=\"2048\">\n<p data-start=\"1974\" data-end=\"2048\"><strong data-start=\"1974\" data-end=\"1987\">Defective<\/strong> (faulty joints, misaligned brackets, or finishing defects)<\/p>\n<\/li>\n<li data-start=\"2049\" data-end=\"2109\">\n<p data-start=\"2051\" data-end=\"2109\"><strong data-start=\"2051\" data-end=\"2076\">Incorrectly delivered<\/strong> (wrong size, model, or finish)<\/p>\n<\/li>\n<li data-start=\"2111\" data-end=\"2185\">\n<p data-start=\"2113\" data-end=\"2185\"><strong data-start=\"2113\" data-end=\"2122\">Cost:<\/strong> Free of charge. Modopew will provide a prepaid return label.<\/p>\n<\/li>\n<li data-start=\"2186\" data-end=\"2327\">\n<p data-start=\"2188\" data-end=\"2327\"><strong data-start=\"2188\" data-end=\"2201\">Solution:<\/strong> You may choose between a <strong data-start=\"2227\" data-end=\"2252\">brand-new replacement<\/strong> (if in stock) or a <strong data-start=\"2272\" data-end=\"2287\">full refund<\/strong>, including the original shipping fee.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2329\" data-end=\"2332\" \/>\n<h3 data-start=\"2334\" data-end=\"2374\">B. General Return (Change of Mind)<\/h3>\n<p data-start=\"2376\" data-end=\"2490\">If your shelf is in perfect condition but you decide it doesn\u2019t suit your space or you simply changed your mind:<\/p>\n<ul data-start=\"2492\" data-end=\"2792\">\n<li data-start=\"2492\" data-end=\"2624\">\n<p data-start=\"2494\" data-end=\"2624\"><strong data-start=\"2494\" data-end=\"2503\">Cost:<\/strong> The customer is responsible for return shipping. We recommend using a tracked service and proper protective packaging.<\/p>\n<\/li>\n<li data-start=\"2625\" data-end=\"2792\">\n<p data-start=\"2627\" data-end=\"2792\"><strong data-start=\"2627\" data-end=\"2640\">Solution:<\/strong> Once the returned item is inspected and confirmed intact, we will issue a refund of the <strong data-start=\"2729\" data-end=\"2751\">product price only<\/strong> (excluding the original shipping fee).<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2794\" data-end=\"2797\" \/>\n<h2 data-start=\"2799\" data-end=\"2836\">3. Items Not Eligible for Return<\/h2>\n<p data-start=\"2838\" data-end=\"2914\">The following products are non-returnable (unless defective upon arrival):<\/p>\n<ul data-start=\"2915\" data-end=\"3177\">\n<li data-start=\"2915\" data-end=\"2989\">\n<p data-start=\"2917\" data-end=\"2989\"><strong data-start=\"2917\" data-end=\"2940\">Custom-made shelves<\/strong> (special sizes, finishes, or engraved designs)<\/p>\n<\/li>\n<li data-start=\"2990\" data-end=\"3066\">\n<p data-start=\"2992\" data-end=\"3066\"><strong data-start=\"2992\" data-end=\"3025\">Final sale or clearance items<\/strong> (marked as non-returnable at purchase)<\/p>\n<\/li>\n<li data-start=\"3067\" data-end=\"3177\">\n<p data-start=\"3069\" data-end=\"3177\"><strong data-start=\"3069\" data-end=\"3104\">Products damaged after delivery<\/strong> due to incorrect installation, misuse, or poor repacking during return<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3179\" data-end=\"3182\" \/>\n<h2 data-start=\"3184\" data-end=\"3224\">4. Return Process (Steps to Follow)<\/h2>\n<p data-start=\"3226\" data-end=\"3351\"><strong data-start=\"3226\" data-end=\"3255\">Step 1 \u2013 Request a Return<\/strong><br data-start=\"3255\" data-end=\"3258\" \/>Contact us via email at <strong data-start=\"3282\" data-end=\"3305\"><a rel=\"noopener\" data-start=\"3284\" data-end=\"3303\">support@modopew.com<\/a><\/strong> within 90 days of delivery. Please provide:<\/p>\n<ul data-start=\"3352\" data-end=\"3454\">\n<li data-start=\"3352\" data-end=\"3368\">\n<p data-start=\"3354\" data-end=\"3368\">Order number<\/p>\n<\/li>\n<li data-start=\"3369\" data-end=\"3390\">\n<p data-start=\"3371\" data-end=\"3390\">Reason for return<\/p>\n<\/li>\n<li data-start=\"3391\" data-end=\"3454\">\n<p data-start=\"3393\" data-end=\"3454\">Clear photos or videos of the defect\/damage (if applicable)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3456\" data-end=\"3643\"><strong data-start=\"3456\" data-end=\"3485\">Step 2 \u2013 Get Instructions<\/strong><br data-start=\"3485\" data-end=\"3488\" \/>Our team will review your request within 1\u20132 business days and send you instructions. If it\u2019s our fault, we will include a prepaid return shipping label.<\/p>\n<p data-start=\"3645\" data-end=\"3811\"><strong data-start=\"3645\" data-end=\"3683\">Step 3 \u2013 Pack and Ship the Product<\/strong><br data-start=\"3683\" data-end=\"3686\" \/>Repack the shelf carefully, preferably using the original box and protective materials, and ship to our Returns Department:<\/p>\n<p data-start=\"3813\" data-end=\"3883\"><strong data-start=\"3813\" data-end=\"3845\">Modopew \u2013 Returns Department<\/strong><br data-start=\"3845\" data-end=\"3848\" \/>2118 Fannin St, Abilene, TX 79603<\/p>\n<hr data-start=\"3885\" data-end=\"3888\" \/>\n<h2 data-start=\"3890\" data-end=\"3918\">5. Money Back Guarantee<\/h2>\n<ul data-start=\"3920\" data-end=\"4383\">\n<li data-start=\"3920\" data-end=\"4043\">\n<p data-start=\"3922\" data-end=\"4043\"><strong data-start=\"3922\" data-end=\"3942\">Processing Time:<\/strong> Refunds are initiated within <strong data-start=\"3972\" data-end=\"3991\">5 business days<\/strong> of receiving and inspecting the returned product.<\/p>\n<\/li>\n<li data-start=\"4044\" data-end=\"4194\">\n<p data-start=\"4046\" data-end=\"4194\"><strong data-start=\"4046\" data-end=\"4064\">Refund Method:<\/strong> Issued directly to your original payment method (Visa, MasterCard, PayPal, etc.) unless store credit is specifically requested.<\/p>\n<\/li>\n<li data-start=\"4195\" data-end=\"4297\">\n<p data-start=\"4197\" data-end=\"4297\"><strong data-start=\"4197\" data-end=\"4220\">Email Confirmation:<\/strong> You will receive a confirmation email once your refund has been processed.<\/p>\n<\/li>\n<li data-start=\"4298\" data-end=\"4383\">\n<p data-start=\"4300\" data-end=\"4383\"><strong data-start=\"4300\" data-end=\"4309\">Note:<\/strong> Banks may take <strong data-start=\"4325\" data-end=\"4346\">3\u20137 business days<\/strong> to show the funds in your account.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"4385\" data-end=\"4388\" \/>\n<h2 data-start=\"4390\" data-end=\"4412\">6. Restocking Fee<\/h2>\n<p data-start=\"4414\" data-end=\"4460\">Modopew does <strong data-start=\"4427\" data-end=\"4434\">not<\/strong> charge restocking fees.<\/p>\n<hr data-start=\"4462\" data-end=\"4465\" \/>\n<h2 data-start=\"4467\" data-end=\"4508\">7. Order Processing &amp; Shipping Times<\/h2>\n<ul data-start=\"4510\" data-end=\"4780\">\n<li data-start=\"4510\" data-end=\"4594\">\n<p data-start=\"4512\" data-end=\"4594\"><strong data-start=\"4512\" data-end=\"4532\">Processing Time:<\/strong> 1\u20132 business days (Mon\u2013Fri, excluding U.S. public holidays)<\/p>\n<\/li>\n<li data-start=\"4595\" data-end=\"4676\">\n<p data-start=\"4597\" data-end=\"4676\"><strong data-start=\"4597\" data-end=\"4614\">Transit Time:<\/strong> 4\u20136 business days (Mon\u2013Fri, excluding U.S. public holidays)<\/p>\n<\/li>\n<li data-start=\"4677\" data-end=\"4780\">\n<p data-start=\"4679\" data-end=\"4780\"><strong data-start=\"4679\" data-end=\"4702\">Order Cut-Off Time:<\/strong> Orders placed before <strong data-start=\"4724\" data-end=\"4739\">2:00 PM CST<\/strong> begin processing the same business day<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4782\" data-end=\"4841\">For delivery details, please see our <strong data-start=\"4819\" data-end=\"4838\">Shipping Policy<\/strong>.<\/p>\n<hr data-start=\"4843\" data-end=\"4846\" \/>\n<h2 data-start=\"4848\" data-end=\"4866\">8. Contact Us<\/h2>\n<p data-start=\"4868\" data-end=\"4915\">If you have any questions, please contact us:<\/p>\n<ul data-start=\"4917\" data-end=\"5088\">\n<li data-start=\"4917\" data-end=\"4967\">\n<p data-start=\"4919\" data-end=\"4967\"><strong data-start=\"4919\" data-end=\"4931\">Address:<\/strong> 2118 Fannin St, Abilene, TX 79603<\/p>\n<\/li>\n<li data-start=\"4968\" data-end=\"5002\">\n<p data-start=\"4970\" data-end=\"5002\"><strong data-start=\"4970\" data-end=\"4980\">Email:<\/strong> <a rel=\"noopener\" data-start=\"4981\" data-end=\"5000\">support@modopew.com<\/a><\/p>\n<\/li>\n<li data-start=\"5003\" data-end=\"5035\">\n<p data-start=\"5005\" data-end=\"5035\"><strong data-start=\"5005\" data-end=\"5015\">Phone:<\/strong> +1 (325) 982-5851<\/p>\n<\/li>\n<li data-start=\"5036\" data-end=\"5088\">\n<p data-start=\"5038\" data-end=\"5088\"><strong data-start=\"5038\" data-end=\"5055\">Support Time:<\/strong> Mon\u2013Sun: 8:00 AM \u2013 5:00 PM CST<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: January 08, 2025 At Modopew, we pride ourselves on the quality of every wall-mounted shelf and decorative item we offer. Your satisfaction is our top priority. If the product you receive does not meet your expectations, we have a clear and fair policy to support you. Please read the policy below carefully to [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/modopew.com\/uk\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/modopew.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/modopew.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/modopew.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/modopew.com\/uk\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":23,"href":"https:\/\/modopew.com\/uk\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":8737,"href":"https:\/\/modopew.com\/uk\/wp-json\/wp\/v2\/pages\/12\/revisions\/8737"}],"wp:attachment":[{"href":"https:\/\/modopew.com\/uk\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}