Shipping Policy

Last updated: January 08, 2025

At Modopew, we are committed to providing you with a transparent and efficient shopping experience. This policy provides detailed information about our shipping process, costs, and delivery times. Please read it carefully to understand how we process and deliver your order.

1. Shipping Area

Currently, we only ship to addresses within the United States.

We do not support shipping to:

• PO Boxes

• Military addresses (APO/FPO/DPO)

• U.S. overseas territories (e.g., Puerto Rico, Guam)

2. Shipping Costs

We keep our shipping fees clear and reasonable:

• Standard Shipping Fee: Flat rate of $80

• Free Shipping: Available on all U.S. orders over $1800

All costs are automatically calculated and displayed at checkout before you complete your order.

3. Processing Time & Delivery

We divide the timeline into two clear stages:

• Processing Time: 1–2 business days (Monday–Friday, excluding U.S. public holidays)

• Transit Time: 4–6 business days (Monday–Friday, excluding U.S. public holidays)

• Order Cut-Off Time: Orders placed by 2:00 PM CST will begin processing the same business day. Orders placed after this cut-off will be processed the following business day.

With this schedule, most customers receive their shelves within 1–2 weeks of placing an order.

4. Delivery Timeline Example

Here’s an example of how it works:

• Monday (Day 0): You place your order at 3:00 PM CST. It begins processing on Tuesday.

• Tuesday–Wednesday (Day 1–2): Your order is packed, inspected, and shipped. You’ll receive a confirmation email with tracking details.

• Next 4–6 business days: The carrier delivers your order.

• Result: Your wall shelf typically arrives between the following Tuesday and Wednesday.

5. Track Your Order

Once your order has shipped, you will receive a confirmation email containing:

• A tracking number

• A direct link to the carrier’s website to follow your delivery

Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

6. Damaged or Lost Goods

a. Damaged During Transit
If your product arrives damaged:

• Contact us within 72 hours of delivery

• Provide your order number and clear photos/videos of the damaged shelf and packaging

We will review your request and provide a solution, such as a replacement or refund.

b. Lost Packages
If your order has not arrived after 14 business days and tracking has not updated for 7 consecutive days, please contact us immediately. We will work with the carrier to investigate. If the package is confirmed lost, we will reship or refund your order.

7. Cancel an Order

You may request cancellation if your order has not yet been processed or shipped. Since we prepare orders quickly, please contact us within 24 hours of purchase.

If the order has already been handed over to the carrier (tracking number issued), cancellation is no longer possible. At that point, you may refer to our Return & Refund Policy.

8. Refund and Returns Policy

For details on returning an item, please see our Return & Refund Policy page.

9. Questions or Support?

For shipping questions or assistance with your order, please contact us:

• Address: 2118 Fannin St, Abilene, TX 79603

• Email: [email protected]

• Phone: +1 (325) 982-5851

• Support Time: Mon–Sun: 8:00 AM – 5:00 PM CST

Our customer support team is always ready to help you.